Delivery Policy
*Delivery Policy for Foodsbymomi Limited (UK)*
At *Foodsbymomi Limited*, we strive to provide a seamless and efficient delivery experience for our customers within the *United Kingdom*. Our commitment is to ensure that your order
reaches you in excellent condition, promptly, and with care. Please read our delivery policy to understand how we handle the delivery of your purchases.
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1. *Delivery Areas*
We currently offer delivery across the *United Kingdom*. Whether you’re in England, Scotland, Wales, or Northern Ireland, we are happy to deliver our premium African food
products straight to your door.
2. *Delivery Times*
- *Order Processing Time:* Orders placed on our website will typically be processed within *1-2 business days*. During high-demand periods, please allow up to *3 business days* for
order processing.
- *Shipping Time:* Once your order is processed and dispatched, it will take approximately *3-5 business days* for delivery to most UK addresses. Please note that delivery times may
vary based on your location and courier availability.
- *Express Delivery:* If you require express delivery, please contact us prior to placing your order, and we will do our best to accommodate your request.
3. *Delivery Charges*
- *Standard Delivery Charges:* Standard delivery charges for UK addresses are calculated based on the weight of your order and the delivery location. You can view the exact shipping
charges at checkout.
- *International Orders:* Currently, we only ship within the UK. For international shipping, please reach out to us directly to discuss potential options.
4. *Delivery Process*
- Once your order is dispatched, you will receive an *email confirmation* along with your *tracking number* so you can track the status of your delivery.
- Our reliable delivery partners will aim to deliver your package within the estimated timeframe. If there is any delay, we will inform you as soon as possible.
- Please ensure that someone is available at the delivery address to receive the package. If delivery is unsuccessful, our courier will leave a *delivery note* with instructions for
re-delivery or collection.
5. *Packaging*
We ensure that all products are packaged with care to prevent any damage during transit. We use protective and eco-friendly materials to safeguard your items, ensuring that they
arrive in optimal condition.
6. *Returns and Damaged Goods*
- *Returns Policy:* Due to the nature of our products (food items), we do not accept returns unless the product is defective or damaged upon arrival.
- *Damaged Goods:* If your order arrives damaged or there are missing items, please notify us *within 48 hours* of receiving your order. Include clear photos of the damaged packaging
and items, along with your order number, and we will resolve the issue promptly by offering a refund or replacement.
7. *Order Tracking*
After your order has been dispatched, you will receive an email with a *tracking number*. You can use this number to track the status of your delivery directly on the courier's website.
8. *Customer Support*
If you have any questions or concerns regarding your order or delivery, please feel free to contact our customer service team:
- *Email:* hello@foodsbymomi.com
- *Phone:* +447376368788
- *Operating Hours:* Monday to Saturday, 9 AM to 5 PM (GMT)
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*Thank you for choosing Foodsbymomi Limited!* We are committed to delivering the best in authentic African food products to your doorstep, with the utmost care and efficiency.
